Getting help with a job or bill

This public help library explains how customer quotes, invoices, deposits, the portal, booking, and reviews work in Field 2 Service.

It is not a support inbox. It cannot raise a ticket with the office, change a booking, or issue a refund.

Who to contact

For anything about your work or your bill — a quote you do not understand, a payment that did not show, a visit to move — contact the company that sent you the link. Use the phone number or email on their quote, invoice, or website.

If you have a customer portal, Message us appears in the menu when that company has enabled it.

If a link does not open

Quote, invoice, payment, booking, and review links are specific. A mistyped or expired link shows as unavailable. Ask the company to send it again. Do not forward a pay link to someone else and expect it to work for them.

Office and field staff

People who work at the company sign in to a different help library inside the product. That is not this public site.