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Field 2 Service Customer Help

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Paying a deposit

Some companies ask for a deposit before they schedule or start work. A deposit is money paid toward that job. It is not the final invoice unless the company later treats it that way.

How you pay

You typically receive an email with a pay link. That link opens a secure payment page for that deposit only. You do not sign in to the office system.

If you have a customer portal, a related invoice may also show a Pay button for the remaining balance later.

The payment page never belongs to a different customer. If the link is wrong or has expired, you will see that it is not available — contact the company for a new one.

After you pay

You should see a confirmation that the payment is being processed, and a receipt by email. The office records the payment against your job or account.

If a job is later cancelled, how that deposit is handled (refund, kept, or held on your account) is a matter for the company. These pages do not issue refunds themselves.