Invoices sent to you

An invoice is the bill for work (or a deposit on that work). It shows line items, any discount, VAT where it applies, the total, how much is paid, and the balance due.

How you receive an invoice

Most companies email a link. Opening it shows the invoice in your browser. You do not need an office login.

If you have a customer portal account, invoices also appear under Invoices after you sign in. Draft and voided invoices are never shown there.

Paying online

When a balance is still due and the company has online payments switched on, you will see a Pay button. That opens a secure payment page. The portal and the invoice page never collect card details themselves.

After you pay you should see a thank-you page confirming the payment is being processed, and you should get a receipt by email.

If there is no Pay button:

• the invoice may already be settled, or
• the company has not enabled online payments.

Contact the company if you need to pay another way.

PDFs and history

Download PDF saves the branded invoice. In the portal, a Payment history table lists dates, methods, references, and amounts. Refunds are shown distinctly. Some payments (money held on your account) may appear without an invoice number.