Software for appliance techs who fix first time
Washers, ovens, fridges, dishwashers — Field 2 Service collects customers' preferred times for office confirmation, keeps each appliance's fault history to hand, and gets the invoice paid before you're back in the van.
✓ No card required · ✓ Invoiced by bank transfer
Sound like your week?
Appliance repair lives and dies on the diary, the right part on the van, and knowing what you did last time.
Phone-tag over slots
Half your morning goes on 'when can you come?' calls and callbacks. Every slot you quote off the top of your head is a double-booking waiting to happen.
Wrong part, second visit
You get there, it's the wrong pump or element, and now it's a return trip on your diesel. Without the appliance's history you're diagnosing blind.
Warranty jobs, no paper trail
Manufacturer warranty and repeat faults need a clean record of what was done and when — and a scribbled job sheet isn't it when the claim gets queried.
Let customers request a repair time that works
Your booking page collects up to three preferred dates and times, then sends the request to your Hub for office approval. Your team confirms a slot against the real schedule, with the same conflict checks used for phone bookings.
- Booking-request page with your services and prices
- Up to three preferred dates and times
- Office approval against the team's schedule
Every fault call tracked from report to fixed
Log each fault as a ticket — the customer's description, the appliance, whether it's under warranty or a repeat. Urgent ones flag on the board, and you convert the ticket into a job or a quote once you've diagnosed it, with the whole thread on record for any warranty claim.
- Fault reports logged as tickets, warranty flagged (Essentials and up)
- Urgent faults pushed up today's board
- Convert to a job or quote; full history for claims
The parts on your van, priced and ready
Keep your common parts — pumps, elements, belts, PCBs — plus labour in the price book, so building a job or an invoice is a couple of taps at the kitchen table. VAT is handled per line, or shown as one clean 'Price' if you're not registered.
- Price book for parts and labour, ready on the job
- Per-line VAT, or one clean 'Price' if not registered
- Same pricing for every tech on the team
Know every machine before you knock
Add each appliance to the asset register — make, model, serial, warranty — and every visit, part and fault is logged against it. Turn up to a repeat call already knowing what you did last time instead of starting from scratch.
- Asset record per appliance: make, model, serial, warranty (Essentials and up)
- Every visit and part logged against the machine
- Multi-site customers — every appliance at every address
Text ahead, then take card at the door
An 'on my way' text means fewer missed calls and no waiting in for you all day. Finish up, tap complete and send the invoice with a card link — paid on the spot, with overdue reminders chasing anyone who doesn't.
- 'On my way' texts when you set off (Essentials and up, via your own Twilio account)
- Card-payment links on every invoice (Essentials and up; connect your own Stripe or PayPal)
- Automatic overdue reminders and aged-debtors view
Built-ins appliance techs lean on
Fill the diary, fix first time, get paid
Try Field 2 Service free for 14 days — take a booking, log a fault, send an invoice. No credit card required.
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