How can we help?
Real humans, one business day, no ticket black hole.
Ways to get help
Customer Help
Public help for customers of Field 2 Service businesses — quotes, invoices, the portal, booking and reviews. Open Customer Help.
Email support
Write to hello@field2service.com and a real person will get back to you — replies within 1 business day.
Getting started
Your account is set up for you, ready to go. Bring your existing customers, leads and price book straight in by CSV. Start your trial.
Your data
Export everything any time — you own your records, always. See how we handle it in the privacy policy.
Send us a support request
Tell us what's going on and we'll reply by email — usually within one business day. Already a customer? You can also raise a ticket from Help inside the app.
- Billing, a bug, a question, a feature idea or your account
- Attach a screenshot or PDF if it helps
- We reply to the email address you give us
Request received
Thanks — we'll reply by email within one business day.
Common questions
Where is customer help?
Public Customer Help is for people who hire a Field 2 Service contractor (quotes, invoices, deposits, the customer portal, booking and reviews). Signed-in staff have Help inside the app; portal users have a separate help library after they sign in.
How do I get my login?
Your workspace is created as soon as you register. An email arrives with a link to set your password and sign in — no install needed on your end.
I forgot my password.
Use the reset link on the app login page and we'll email you a way back in. Still stuck? Email hello@field2service.com and we'll sort it out.
Can you import my existing customers?
Yes. CSV import for customers, leads and your price book is built in, so you can bring your existing records across without retyping them.
Does it work on phones?
Yes. The field view runs in any modern mobile browser — there's nothing to install and no app store to deal with.
Do you offer training?
The product is designed to be self-explanatory, so most teams are up and running on day one. If anything's unclear, email us and we'll walk you through it.
How do I add or remove users?
Head to Settings → Team in the app. Each extra active user is $15/month, and you can add or remove them whenever you need to.
How do I cancel?
Email us or cancel in the app — either works. Your plan runs to the end of the period you've already paid for.
Where is my data stored?
It's securely hosted, and you can export everything at any time. See the privacy policy for the full detail.
Still stuck?
Email hello@field2service.com or use the contact form and we'll take it from there.
Submit a requestReal humans · replies within 1 business day