Keep every gate and door moving and safe
Planned maintenance contracts, emergency fault call-outs, and a service history for every barrier and operator you look after — organised so nothing overruns its service or slips through as a missed visit.
✓ No card required · ✓ Invoiced by bank transfer
Sound like your week?
Reactive breakdowns, planned services and safety paperwork, all fighting for the same diary.
Services fall overdue
Every automatic gate is due a service on a schedule — miss one and you carry the liability when it fails. Kept in a spreadsheet, the next-due dates quietly slide past.
Breakdowns break the plan
A stuck sliding gate at a school can't wait until Thursday. Squeezing emergency call-outs around booked services means someone's whole day gets torn up over the phone.
Which motor, which spring?
Turn up to a fault with no record of what's on site — the operator model, the last part fitted — and half the visit goes on working out what you're even looking at.
Every service visit raises itself
Put each site on a service contract — quarterly, biannual, annual — and Field 2 Service generates the visits and drops them on the board for you. Planned maintenance stops depending on someone remembering the next-due date.
- Service & maintenance contracts per site
- Visits generated automatically on schedule
- Renewal and next-due dates tracked for you
Every breakdown logged, triaged and tracked
Log an emergency fault as a ticket the moment the call comes in, flag the urgent ones so they surface straight away, and convert the ticket into a job or a quote once you know the fix. Nothing gets lost between the phone call and the visit.
- Fault call-outs captured as tickets (Essentials and up)
- Urgent-priority breakdowns raise instant alerts
- Convert a ticket into a job or a quote in a tap
Know the gate before you're on site
Keep every barrier, operator and door as an asset against the customer's site, with its make, model, serial and full service history. Multi-site customers keep each address, its access notes and its own contacts in order, so you arrive knowing the kit and the gate code.
- Asset register with per-item service history (Essentials and up)
- Multi-site customers with per-site access notes
- Every past job and part visible on the site record
Never send an engineer who's out of ticket
Hold every engineer's certifications with expiry alerts, and let the dispatch guard block an assignment where the required ticket has lapsed. On safety-critical automatic gate work, that's one less way to end up somewhere you shouldn't be.
- Certification register with expiry alerts (Essentials and up)
- Dispatch guard blocks an out-of-ticket assignment
- Double-booking conflict checks on every job
Proof of the service, signed on the gate
Work the on-site checklist, capture a signed completion sheet on any phone, and it's saved against the job as a branded PDF for the safety file. Then send a VAT-smart invoice with a card-payment link, and let overdue reminders chase the slow accounts.
- Job checklists (Essentials and up) and signed completion sheets on site
- Field view in any phone browser — no app to install
- Card payment links (Essentials and up; connect your own Stripe or PayPal), overdue reminders, aged-debtors view
Built-ins gate engineers lean on
Every gate on a schedule, every fault under control
Try Field 2 Service free for 14 days — build a maintenance contract, log a breakdown, sign off on site. No credit card required.
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