Sensitive call-outs, handled with care
Field 2 Service logs a biohazard or trauma call-out as an urgent ticket (Essentials and up), sends a trained, certified crew, works a strict decontamination checklist (Essentials and up) to a signed sheet, and keeps every job on a discreet, access-controlled record.
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Sound like your call-outs?
The calls are urgent, distressing and can't be got wrong — and every job has to be logged and disposed of properly.
Urgent, no room for error
An unattended death or a sewage flood needs a certified crew on site fast, and a call lost in a voicemail while your day's already full isn't how these jobs can be handled.
Who's actually trained for this?
Trauma and biohazard work needs the right tickets and up-to-date training, and sending someone whose certificate has lapsed isn't a paperwork slip — it's a health risk and a liability.
Records that must stay discreet
These are people's worst days, and a job sheet with a family's details left on a shared spreadsheet is exactly what you can't have.
Log every call-out as a ticket, flag the urgent ones (Essentials and up)
Take the call as a ticket — location, what's involved, who reported it — and mark the urgent ones so they jump up today's board with a red alert. Convert the ticket into a job or a quote once a crew's assigned, keeping the whole thread on record without it getting lost.
- Call-outs logged as tickets, urgent ones flagged
- Urgent jobs pushed up the board with a red alert
- Convert a ticket to a job or quote in a tap
Only send crew who are trained and certified (Essentials and up)
Put jobs on the Smart Dispatch board (Professional and up) and let the certification guard block anyone whose bloodborne-pathogen training, tickets or licences are missing or expired before you assign them. Double-booking conflict checks stop a crew being promised in two places at once, and expiry alerts warn you before a certificate lapses.
- Certification dispatch guard blocks an out-of-ticket crew
- Expiry alerts before a certificate lapses
- Double-booking conflict checks across the team
Every step of the method, ticked and signed
Give each job a strict checklist (Essentials and up) — PPE on, containment set, decontamination stages, waste bagged and consigned — so nothing's skipped on a job that can't be redone. Capture a signed completion sheet on site with photos, filed as a branded PDF. The field view runs in any phone browser, so there's nothing to install in a Tyvek suit.
- Strict decontamination checklists per job
- Signed completion sheets with photos
- Field view in any phone browser — no app to install
Sensitive records, kept discreet and per-site
Keep police, housing associations, funeral directors and letting agents as multi-site customers, each address its own record with access notes and the right contact. Every job, sheet and note stays together on that record, with role-based access so sensitive details aren't on show to everyone.
- Multi-site accounts for police, housing and agents
- Per-site access notes and the right contact
- Role-based access keeps sensitive details discreet
Invoice the client, chase what's owed
Invoice the council, housing association, insurer or family on completion with VAT handled per line — or one clean 'Price' if you're not registered — and a card link to pay. Automatic overdue reminders and an aged-debtors view keep slow-paying institutional accounts in view.
- VAT-smart invoices, or one clean 'Price' if not registered
- Card payment links via Stripe or PayPal (Essentials and up; connect your own Stripe or PayPal)
- Automatic overdue reminders and aged-debtors view
Built-ins biohazard crews lean on
Handled fast, handled right, kept discreet
Try Field 2 Service free for 14 days — no card needed — and run every biohazard call-out from urgent ticket to signed, discreet record.
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