Survey, install, service, repeat
Site surveys, multi-camera installs, maintenance visits and fault call-outs — Field 2 Service quotes the system, takes a deposit on the job, logs every camera and recorder on the asset register (Essentials and up), and gets you paid the day it goes live.
✓ No card required · ✓ Invoiced by bank transfer
Sound like your week?
CCTV is a survey, a clean install and a system you'll be back to service — all of it needs to be on record.
Guesswork on the quote
A four-camera domestic and a sixteen-channel commercial system are worlds apart. Price it off a scribbled survey note and you either scare the customer off or eat the cabling and labour you forgot.
'Which cameras did we fit?'
Turn up to a fault two years on with no record of the recorder, the cameras or the channel layout, and you're troubleshooting blind on the customer's clock.
Maintenance that never gets booked
You promised annual health-checks and lens cleans, but they sit in a spreadsheet and slip — until the system's down and the customer's asking why nobody came.
Price the system properly and take a deposit on the job
Build the quote from your price book (Essentials and up) — cameras, recorders, cabling and labour — so a big commercial job and a doorbell cam are both costed the same clean way. The customer accepts online (Essentials and up), and you take a deposit on the job before you order a single camera.
- Price book for cameras, recorders, cabling and labour
- Quotes accepted online, with expiry tracking
- Deposit on the job before you order the kit
Get the fit on the board with the right installer
Drop the install onto the dispatch board and assign whoever's free, with double-booking checks so you never promise two sites at once. Where the job needs a working-at-height or electrical ticket, the certification check (Essentials and up) stops you sending someone who doesn't hold it.
- Drag-and-drop board with double-booking checks
- Certification checks on jobs that need the ticket
- Field view on any phone — address, access notes, kit list
Log the recorder, the cameras and the warranty — per site
Every system you install goes on the asset register (Essentials and up) — make, model, serial and warranty — tied to the customer and the exact site address. When it comes back as a fault or a warranty claim, you already know what went in, where, and when.
- Asset record per camera and recorder: make, model, serial, warranty
- Tied to the customer and the exact site address
- Multi-site customers — kit tracked at every property
Health-checks that book themselves, faults that jump the queue
Put annual health-checks and lens cleans on a recurring maintenance contract (Essentials and up) so the visits generate themselves per site. When a system goes down, log it as an urgent ticket (Essentials and up) that jumps to the top of the board — and convert it straight into a job when it's more than a quick fix.
- Recurring jobs & service/maintenance contracts
- Fault call-outs logged as urgent-priority tickets
- Convert a ticket into a job or a quote in one click
Customers view, accept and pay in one place
The customer portal (Essentials and up) lets clients see the job, accept quotes and pay without a single phone call. On completion the invoice goes out with a card link (Essentials and up; connect your own Stripe or PayPal) — VAT handled cleanly, or a single tidy 'Price' if you're not VAT-registered — with automatic reminders chasing anyone who's slow.
- Customer portal to view the job, accept quotes and pay
- Card payment links via Stripe or PayPal
- VAT-smart invoicing and automatic overdue reminders
Built-ins CCTV installers lean on
From first survey to a system that pays for itself
Try Field 2 Service free for 14 days — quote a system, book the fit, log every camera. No credit card required.
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