From the first call to the final dry-out
Floods, burst pipes, fire and smoke — Field 2 Service takes the emergency call as an urgent ticket (Essentials and up), puts the crews and drying kit on the board, and builds a documented job record you can hand straight to the loss adjuster.
✓ No card required · ✓ Invoiced by bank transfer
Sound like your call-outs?
Restoration is an emergency first and a project second — and the paperwork the insurer wants is the part that pays.
The 3am flood call
A burst main doesn't wait for office hours. You need the make-safe crew moving now, with the job logged so nothing about that first response gets lost.
Proof the insurer wants
Loss adjusters want photos, moisture readings and dates for every room. If it's scattered across phones and notebooks, the claim stalls and so does your payment.
Weeks of work, one invoice
A dry-out and strip-out runs for weeks with real costs going out daily. Bill it all at the end and you're funding the job — and the insurer's schedule — yourself.
Take the emergency call, get a crew moving
Every flood, burst or fire call lands in the tickets pipeline flagged urgent (Essentials and up), so it jumps straight to the top. Convert it to a make-safe job in a tap and drop it on today's board — which checks for double-bookings before the crew is committed. The customer gets an 'on my way' text (Essentials and up, via your own Twilio account) so they know help is coming.
- Urgent tickets with red-priority alerts
- One tap turns a call into a make-safe job
- "On my way" texts so the customer knows you're coming
Schedule the crews and the drying across the job
A strip-out and dry-out runs for weeks — put it on the board as a multi-day job and drop each crew and each monitoring visit onto the day it's needed. Conflict checks stop you double-booking a crew, and the certifications register plus dispatch guard (Essentials and up) keep uncertified staff off jobs that need a ticket.
- Multi-day project scheduling with crew dispatch
- Daily drying-monitor visits booked in
- Certifications register with a dispatch cert guard
Every room, reading and photo on one job record
Work a checklist room by room (Essentials and up) — moisture readings, air movers set, contents logged — and capture photos and signed sheets against the job as you go. Kept per property under the customer with access notes, it's a complete, dated record of what was found and what was done.
- Job checklists for moisture readings and drying steps
- Photos and signed completion sheets filed against the job
- Per-property records with access notes and contacts
A clean, documented trail for the claim
Because every photo, reading, checklist and signed sheet sits on the job, you can hand the loss adjuster a complete record instead of hunting through phones. Reports pull revenue, job and team performance together, and the AI assistant (Professional and up) answers questions about a job's own history — every action confirm-first and reversible.
- A full photo, reading and sign-off trail per job
- Revenue, job and team performance reports
- AI assistant answers from the job's own record
Bill in stages so a long job keeps paying
Take a deposit or make-safe payment up front, then raise VAT-smart interim invoices with card-payment links (Essentials and up; connect your own Stripe or PayPal) as the job hits each stage — first response, dry-out, reinstatement. Automatic overdue reminders chase the balance, account credit handles overpayments, and the aged-debtors view shows what's outstanding.
- Deposits and staged interim invoices
- VAT-smart invoicing with card links via Stripe or PayPal
- Automatic overdue reminders, account credit and aged-debtors
Built-ins restoration firms lean on
Respond fast, document everything, get paid
Try Field 2 Service free for 14 days — log an emergency, schedule the crews, document the job, bill a stage. No credit card required.
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