Clear the blockage, not the paperwork
Blocked drains don't wait — Field 2 Service logs the emergency call as an urgent ticket (Essentials and up), drops it on today's board (Professional and up), texts the customer when you're on the way (Essentials and up, via your own Twilio account), and gets the invoice out with a card link (Essentials and up; connect your own Stripe or PayPal) before you've coiled the jetter hose.
✓ No card required · ✓ Invoiced by bank transfer
Sound like your week?
Drainage is emergencies and repeat problem-drains — the two things a paper diary handles worst.
The backing-up-drain call
Sewage rising into a kitchen won't wait for a slot. It needs to hit today's board as an urgent ticket so everyone can see who's rolling and when.
No history on a problem drain
A drain that blocks every winter, a collapsed section you jetted last year — turn up blind and you're re-surveying a run you've already mapped.
Repair quotes lost on a notepad
You spot a cracked pipe on the CCTV, scribble a price, and it never turns into a sent quote — so the repair work quietly walks out the door.
Turn the backing-up-drain call into a job on the board
Every blocked-drain and overflow call comes in as a ticket (Essentials and up), flagged urgent so it jumps the queue. Convert it to a job in a tap and drag it onto today's dispatch board (Professional and up), which checks for double-bookings before it lands.
- Urgent tickets with red-priority alerts
- One tap turns a ticket into a job or quote
- Drag onto the board with double-booking checks
Text the customer the moment you're rolling
An 'on my way' text (Essentials and up, via your own Twilio account) goes out when the engineer sets off, so a panicking customer knows help is minutes away and someone's there to open up. Fewer 'where are you' calls while you're trying to clear a main.
- 'On my way' texts when the engineer sets off
- Customer knows exactly when you'll arrive
- Fewer 'where are you' calls to field
Every drain's history, ready before you lift a cover
Each property keeps its own record — the runs you've jetted, the CCTV findings, the section that always blocks and every visit's notes. Multi-site customers like agents and facilities firms hold every property in one account, each with its own access notes and site contacts.
- A drainage history that builds up per property
- CCTV findings and problem drains logged on the address
- Multi-site accounts with per-site access notes
Price the repair on the spot, win it online
Spot a cracked or collapsed pipe and build the quote from your price book (Essentials and up) — excavation, lining, labour priced properly. Take a deposit on the job before you order materials, the customer accepts the quote online, and the accepted quote becomes the job with nothing re-typed.
- Price book for lining, excavation and labour
- Deposits collected on the job before you order materials
- Online acceptance with quote expiry tracking
Invoice from the van, paid by card
Clear the blockage, tap complete, send a VAT-smart invoice with a card link (Essentials and up; connect your own Stripe or PayPal) — inclusive or exclusive, or one clean 'Price' if you're not registered. Overdue reminders chase the slow payers on their own and the aged-debtors view shows exactly who owes what.
- VAT-smart invoices — inclusive or exclusive
- Card payment links via Stripe or PayPal
- Automatic overdue reminders and aged-debtors view
Built-ins drainage crews lean on
Get the emergencies off the notepad
Try Field 2 Service free for 14 days — take a blockage call, quote a repair, send a card-link invoice. No credit card required.
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