Keep every lift safe and serviced
Domestic stairlifts, passenger and platform lifts — Field 2 Service keeps every unit on its maintenance schedule, blocks a job if an engineer's ticket has lapsed, and captures a signed service sheet at every visit.
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Sound like your month?
Lift work is contracts, compliance and the phone going when a unit stops with someone on it.
Services that can't be missed
Every lift is on a maintenance interval, and a missed service isn't just lost revenue — it's a compliance problem. Tracking dozens of due dates on a spreadsheet is asking to slip.
Sending the wrong engineer
Put an engineer on a unit their ticket doesn't cover and you've a real problem if anything goes wrong. Checking every certificate by memory before you dispatch doesn't scale.
A breakdown with someone aboard
A stuck platform lift is urgent and personal. You need it at the top of today's board with your nearest qualified engineer on it — not lost in a voicemail.
Put every unit on a contract that schedules itself
Set the interval once per lift — monthly, quarterly, biannual — and Field 2 Service generates each service visit, drops it on the right engineer's day and reminds the customer. Service and maintenance contracts keep the whole portfolio visible so nothing goes over its date.
- Recurring jobs and service contracts per unit
- Visits generate themselves on the right interval
- Whole portfolio visible — see what's due and when
The board won't let you send an uncertified engineer
Keep every engineer's tickets and competencies in the certification register with expiry alerts well before they lapse. When a job needs a specific qualification, the dispatch guard warns or blocks assignment to anyone whose cert is missing or expired — compliance checked before the van moves.
- Certification register with expiry alerts (Essentials and up)
- Dispatch guard blocks assignment on a lapsed ticket
- Renewals flagged early, before they run out
A stuck lift straight to the top of the board
Log a breakdown as a ticket and flag it urgent — it jumps to the top of today's dispatch board so your nearest qualified engineer is on it fast. Send an 'on my way' text, then convert the ticket into a repair job or a quote once you know what it needs.
- Urgent breakdowns pushed to the top of the board (Essentials and up)
- 'On my way' text to reassure the customer (Essentials and up, via your own Twilio account)
- Convert the ticket into a repair job or quote
The full history of every lift you maintain
Each unit lives in the asset register — make, model, serial, install date, warranty and location — with every service, part and repair logged against it. Turn up to a call already knowing the unit's whole history instead of leafing through old paperwork.
- Asset record per lift: model, serial, install date, warranty (Essentials and up)
- Every service, part and repair logged against the unit
- Multi-site customers — every lift at every building
Proof of every service, signed on the spot
Work through the service checklist on your phone and capture the customer or site contact's signature at the end. It's saved as a branded PDF against the unit — your record that the visit happened and the lift left safe, ready if a service history is ever queried.
- Service checklist ticked off on any phone (Essentials and up)
- Signed service sheet saved as a branded PDF
- A clean, dated record against every unit
Built-ins lift and stairlift firms lean on
Keep every unit safe, serviced and on record
Try Field 2 Service free for 14 days — set a maintenance contract, check a cert, capture a signed service sheet. No credit card required.
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