From install to service round to 3am breakdown
Quote the install, put the servicing on a recurring contract, and take breakdown calls as urgent tickets — with a full history on every set and only certified engineers on the job.
✓ No card required · ✓ Invoiced by bank transfer
This your operation?
Generators are big installs, standing service contracts and calls at all hours — three jobs a spreadsheet can't hold.
Services that slip
An annual or six-monthly service in a spreadsheet gets missed until the set won't start. Recurring contracts book the next visit themselves.
Breakdowns lost in texts
A no-start call comes in by text and gets buried under twenty others. Log it as an urgent ticket and it jumps the queue with a red alert.
'What's the history on this set?'
Arrive at a standby set and no one knows the model, hours run or the last fault. Every unit carries its own service history.
Quote the install, hold it with a deposit
Build install quotes from your price book — set, transfer switch, fuel system, labour — with VAT per line. The customer accepts online, pays a deposit to book the install, and the quote tracks its own opens and expiry.
- Price book for sets, switchgear and labour
- Online acceptance with open and expiry tracking
- Deposits to secure the install
Service rounds that book themselves
Put every maintenance agreement on a recurring schedule — annual services, load-bank tests, oil and filter rounds. The next visit generates itself against the right set, lands on a qualified engineer's day, and the customer gets an 'on my way' text.
- Recurring jobs & service/maintenance contracts
- Visits generated automatically per unit
- 'On my way' texts when the engineer sets off
Every set on record, hours and faults
Register each generator against its site — make, model, serial, rating and warranty — with a service history that builds on every visit. The engineer rolls up knowing the hours run, the last service and the last fault before they lift the lid.
- Asset register per set, with serial and warranty
- Full service and fault history per unit
- Multi-site clients kept under one record
No-start calls jump the queue
Log a breakdown as an urgent ticket and it lands with a red-priority alert, then converts straight to a job. When you dispatch, the guard blocks any engineer without the certificate the work needs, and the board flags double-bookings.
- Urgent breakdown tickets with red alerts
- Convert a ticket to a job in a click
- Dispatch guard on jobs that need a ticket
Billed as soon as the service is signed off
Turn a completed service or job into an invoice with a Stripe or PayPal card link and the deposit netted off. Automatic reminders chase overdue accounts, the aged-debtors view shows who's late, and VAT-summary reports keep the books straight.
- Card-payment links on every invoice
- Automatic overdue reminders + aged-debtors view
- Revenue and VAT-summary reports
Built-ins generator firms lean on
Installs, contracts and callouts in one place
Try Field 2 Service free for 14 days — quote an install, set a service contract, log a breakdown. No credit card required.
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