Board it up tonight, invoice it today
Smashed shopfronts, misted units, failed locks — Field 2 Service runs your emergencies as urgent tickets (Essentials and up), takes deposits on jobs for glass orders and gets the card-link invoice out (Essentials and up; connect your own Stripe or PayPal) before you've swept up.
✓ No card required · ✓ Invoiced by bank transfer
Glazing never sits still
Emergencies jump the queue, glass takes days to arrive, and last year's sizes are gone.
Emergencies jump the queue
A smashed shopfront at six o'clock needs boarding tonight — without losing the misted-unit swaps and lock jobs already on the books.
Glass takes days to land
Sealed and toughened units are ordered, not stocked. The customer wants a date, and a deposit keeps that order from being your gamble.
Re-measuring old jobs
You fitted a unit at that address two years back. The sizes should be one search away, not a fresh trip out with a tape.
Board-ups logged, flagged urgent, on the board tonight
Every call-out lands in the tickets pipeline, from new to resolved. Mark a break-in board-up urgent and it triggers a priority alert so it doesn't sit in the queue. When it's more than a board-up, convert the ticket straight into a job or a quote — no re-typing the details.
- Helpdesk pipeline from new to resolved
- Urgent-priority alerts so emergencies surface fast
- Convert a ticket into a job or a quote in a click
Quote the glass, take a deposit on the job before you order it
Price the sealed unit, toughened pane or shopfront from your price book (Essentials and up) and send a quote the customer can accept online. Take a deposit on the job up front so a special-order unit isn't money you're risking, and the accepted quote becomes the job automatically.
- Price book for units, glass, locks and labour
- Job deposits on special-order glass
- Online acceptance with expiry tracking
Booking requests that fit your day, texts when you set off
Let customers request a repair online (Professional and up) with up to three preferred dates and times. The request reaches your Hub for the office to confirm against team availability, and an automatic 'on my way' text (Essentials and up, via your own Twilio account) keeps the customer posted when the fitter sets off.
- Booking requests with preferred times
- "On my way" texts when the fitter heads out
- Customer portal to track the job and pay (Essentials and up)
Last time's unit sizes, one search away
Every property keeps its own glazing history — the units you fitted, the sizes, the locks and the dates. Next time that address calls, you quote from the record instead of driving out with a tape measure, and multi-site customers keep a history per building.
- Per-property record of units, sizes and dates
- Asset register with service history per item (Essentials and up)
- Multi-site customers with a record per address
Card-link invoice on the spot, reminders if it drifts
Finish the repair and send a VAT-smart invoice with a card-payment link (Essentials and up; connect your own Stripe or PayPal), deposit already deducted — many customers pay before you've left the car park. One clean price if you're not VAT-registered, and automatic reminders chase anything that runs late.
- Card payment links via Stripe or PayPal
- VAT-smart invoicing, or a single clean price
- Automatic overdue reminders and an aged-debtors view
What glaziers reach for
Board it up, book it in, get it paid
Try Field 2 Service free for 14 days — log an emergency, quote the glass, send a card-link invoice (Essentials and up; connect your own Stripe or PayPal). No credit card required.
Get startedOr see the other trades we're built for.