Requested online, serviced on schedule
Let customers request a service or call-out at preferred times for office confirmation (Professional and up), keep every tub on a recurring service and its own fault history (Essentials and up), and send a card-link invoice (Essentials and up; connect your own Stripe or PayPal) priced straight from your parts book (Essentials and up).
✓ No card required · ✓ Invoiced by bank transfer
Sound like your week?
Hot tub work is bookings, repeat servicing and the odd 'it's gone cold' call-out — with the right part on the van.
Phone-tag over slots
Half your day goes on 'when can you come?' calls and callbacks. Every slot you quote off the top of your head is a double-booking waiting to happen.
Wrong part, second trip
You get there and it's the wrong pump, heater element or PCB — now it's a return visit on your diesel. Without the tub's history you're diagnosing blind.
'My tub's gone cold'
A dead heater or a leaking pump is an urgent call, and if it slips down an inbox the customer's ringing someone else by the afternoon.
Let customers request a service at preferred times
Your booking page collects up to three preferred dates and times, then sends the service or call-out request to your Hub for office approval. Your team confirms a slot against the real diary, using the same conflict checks as phone bookings.
- Booking-request page with your services and prices
- Up to three preferred dates and times
- Office approval with conflict checks
Keep every tub on a service that rebooks itself
Put each tub on a recurring service — a water change, filter clean and full check on schedule — and the next visit generates itself, so nobody drifts off the books. The daily briefing lists what's due and an 'on my way' text (Essentials and up, via your own Twilio account) goes out when you set off.
- Recurring jobs for scheduled servicing
- Daily briefing lists every service due
- 'On my way' texts before you arrive
Cold tubs and dead pumps straight into the queue
A no-heat call or a leaking pump comes in as a ticket, flagged urgent so it can't be buried. Convert it to a job in a tap and drop it onto the board, which checks for double-bookings before it lands — so an urgent fault gets seen the same day, not lost in an inbox.
- Call-outs logged as urgent tickets (Essentials and up)
- One tap turns a ticket into a job or a quote
- Drop onto the board with double-booking checks
Know the tub before you knock
Add each hot tub to the asset register (Essentials and up) — make, model, pump, heater and serial — and every visit, part and fault is logged against it. Turn up to a repeat call already knowing what you did last time, with multi-site customers keeping a tub record at every address.
- Asset record per tub: make, model, pump and heater
- Every visit, part and fault logged against it
- Multi-site customers — a tub at every address
Parts priced, invoice paid at the tubside
Keep your common parts — pumps, heaters, elements, filters, PCBs — plus labour in the price book (Essentials and up), so building a job or an invoice is a couple of taps. Finish up, send a VAT-smart invoice with a card link (Essentials and up; connect your own Stripe or PayPal), and let overdue reminders chase anyone who doesn't pay on the spot.
- Price book for parts and labour, ready on site
- Card-payment links on every invoice
- Automatic overdue reminders and an aged-debtors view
Built-ins hot tub techs lean on
Fill the diary, service every tub, get paid
Try Field 2 Service free for 14 days — take a booking, log a tub, send a card-link invoice (Essentials and up; connect your own Stripe or PayPal). No credit card required.
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