Every ticket tracked to done
Break-fix call-outs, on-site installs and managed clients — Field 2 Service runs every fault as a ticket from new to resolved (Essentials and up), flags the urgent ones, and keeps a record of the kit at every client site (Essentials and up) so nobody starts from scratch.
✓ No card required · ✓ Invoiced by bank transfer
Sound like your queue?
IT support is a stream of requests, kit spread across sites, and retainers that only pay if the visits happen.
Faults buried in an inbox
Requests arrive by email, phone and text, and the server-down job sits three below a printer that can wait. Nothing's prioritised until someone's already on the phone shouting.
No idea what's on each site
A client with four offices calls about 'the machine in accounts', and you've no register of the kit, the spec or what you last did — so every visit starts from zero.
Maintenance that never gets scheduled
You sold a monthly check-up retainer, but the visits live in your head and slip — until something breaks that a routine visit would have caught first.
Every fault from new to resolved, urgent ones up top
Route every request into the tickets/helpdesk pipeline (Essentials and up) so nothing's lost in an inbox. Flag the server-down and outage jobs urgent and they raise an alert; work each ticket from new to resolved; and when a fault needs a visit or a fresh system, convert it straight into a job or a quote.
- Tickets/helpdesk pipeline from new to resolved
- Urgent-priority alerts so the outage jumps the queue
- Convert a ticket into a job or a quote in one click
Know exactly what's on every client site
Multi-site clients carry per-site addresses, access notes and contacts, and every machine, server and network device goes on the asset register (Essentials and up) — make, model, serial and warranty — with a service history that builds up over every visit. No more starting each call from zero.
- Multi-site clients with per-site addresses and contacts
- Asset register for machines, servers and network kit
- Per-item service history built up visit by visit
Retainer visits that book themselves
Put monthly check-ups and managed-service visits on recurring jobs and maintenance contracts (Essentials and up), so the work generates itself per site and lands on the calendar — the retainer gets delivered instead of slipping, and you can see at a glance who's due.
- Recurring jobs & service/maintenance contracts
- Per-site visit schedules, generated automatically
- Visits land on the calendar and dispatch board
Clients raise, track and pay in one place
The customer portal (Essentials and up) lets clients see their jobs, accept quotes and pay without a phone call. Invoices go out with a card link (Essentials and up; connect your own Stripe or PayPal) — VAT handled cleanly — and the aged-debtors view plus automatic reminders keep the retainers and the big project bills from drifting.
- Customer portal to view jobs, accept quotes and pay
- Card payment links via Stripe or PayPal
- Aged-debtors view and automatic overdue reminders
Wire Field 2 Service into the tools you already run
A proper REST API and outbound webhooks let you push ticket and job events into your own tooling and pull data out — no copy-paste between systems. And the AI assistant answers questions about your own data, with every action confirm-first and reversible.
- REST API and outbound webhooks for your own tooling
- AI assistant over your data — confirm-first, reversible
- Smart Assist warnings and a daily briefing in the Hub
Built-ins IT support teams lean on
Every fault tracked, every site on record
Try Field 2 Service free for 14 days — raise a ticket, log a client's kit, book a recurring visit. No credit card required.
Get startedOr see the other trades we're built for.