Run the call-outs, not the chaos and paperwork
Emergency lockouts, lock upgrades, safe fits and master-key jobs — Field 2 Service gets the next job on the board (Professional and up), texts the customer you're coming (Essentials and up, via your own Twilio account), and takes payment before you pull away (Essentials and up; connect your own Stripe or PayPal).
✓ No card required · ✓ Invoiced by bank transfer
Sound like your day?
Locksmithing is half emergency, half craft — and all of it needs to be on the board and paid for.
The 2am lockout scramble
Someone's stood in the cold, locked out. You need to see who's nearest and free right now — not flick through a paper diary with a torch.
Chasing cash after the fact
You've picked the lock, fitted the cylinder and left — then spend next week chasing the payment. Every unpaid doorstep job is money working against you.
Great work, no reviews
You get people back into their homes at midnight and they're grateful — but by morning nobody's left a review, and the next customer never hears about it.
Every lockout on today's board in seconds
Log the lockout as a ticket (Essentials and up) the moment the call lands, flag it urgent, and it jumps to the top of today's dispatch board (Professional and up). Drag it to whoever's nearest and free — the double-booking check stops you promising two doors at once.
- Urgent lockouts flagged and pushed to the top
- Drag-and-drop board with double-booking checks
- See who's free right now, not who was free this morning
Text 'on my way' so nobody's left guessing
When you set off, the customer gets an 'on my way' text (Essentials and up, via your own Twilio account) — reassuring at 2am, and it cuts the 'how long will you be?' calls. Bigger jobs like safe fits or master-key work can be quoted and accepted online first.
- 'On my way' texts sent when you head out
- Quotes for planned work, accepted online
- Customer portal to view the job and pay (Essentials and up)
Every cylinder and lock priced, ready to go
Keep your locks, cylinders, safes and labour rates in the price book so the price is the same whoever quotes it. Build a job or a quote in seconds on the doorstep, with VAT handled cleanly — or a single tidy 'Price' if you're not VAT-registered.
- Price book for cylinders, locks, safes and labour
- VAT-smart pricing, or one clean 'Price' if not registered
- Consistent pricing across every locksmith on the team
Take card before you pack the van
Send the invoice with a card-payment link (Essentials and up; connect your own Stripe or PayPal) and the customer pays there and then — no invoicing chase for a job you finished an hour ago. Account credit, overdue reminders and the aged-debtors view keep the rest tidy.
- Card links via Stripe or PayPal on every invoice
- Automatic overdue reminders for the slow payers
- Aged-debtors view so nothing slips through
Turn a grateful customer into a five-star review
Right after the job, Field 2 Service asks the customer how it went. Happy ones are pointed to your public review page; anyone unhappy is quietly routed back to you first — so your rating climbs and problems get fixed privately.
- Automatic review requests after the job
- Happy customers sent to your public review page
- Unhappy feedback comes to you first, not the internet
Built-ins locksmiths lean on
Never lose a call-out again
Try Field 2 Service free for 14 days — log a lockout, text the customer, take a card payment. No credit card required.
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