From first call to the last follow-up
Set an initial treatment and its follow-ups running as one programme, keep every technician's certs in date with a dispatch guard, log each site's history, and hand over a signed treatment report on the spot.
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Sound like your week?
Pest work is a programme of visits, a legal duty to be qualified, and a report on the end — three things paper loses.
Follow-ups that fall through
An initial treatment is only half the job — the follow-ups are what clear the infestation. Miss a rebook and the problem's back, and so is the complaint.
A lapsed pesticide cert
Applying without a current qualification is a problem you don't want anywhere near you. Let a technician's ticket slip and they shouldn't be treating at all.
'Where's the treatment report?'
The client — or their auditor — wants proof of what was used, where and by whom. A scribbled sheet in the van isn't it when the record's queried.
Initial and follow-ups as one running programme
Set each job up as a recurring programme so the initial treatment and its follow-up visits generate themselves at the right interval — nothing clears an infestation like the follow-ups actually happening. The daily briefing lists what's due and an 'on my way' text goes out before the tech arrives.
- Recurring programmes: initial plus timed follow-ups
- Daily briefing lists every visit due
- 'On my way' texts before the tech arrives
No lapsed cert ever gets sent to treat
Keep every technician's qualifications — pesticide application, safe use — in one register with expiry alerts weeks out. Where a job needs the ticket, the dispatch guard blocks anyone whose cert has lapsed or is missing, so nobody's ever assigned to apply without it.
- Certification register with expiry alerts
- Dispatch guard blocks a lapsed or missing cert
- Weeks of notice before a ticket runs out
A signed report before you leave site
Work the checklist through the visit — product, quantity, location, target pest — then capture a signed completion sheet on site; the field view runs in any phone browser, no app to install. The customer gets a clean, branded PDF and a copy's kept on the site record.
- Job checklists for product, dose and target
- Signed completion sheets captured on site
- Branded PDF report kept on the site record
An infestation call can't sit in an inbox
A wasp nest, a rat sighting or a restaurant that can't wait comes in as a ticket, flagged urgent so it's seen first. Convert it to a job in a tap and drop it onto the dispatch board, which checks for double-bookings before it lands — so the urgent ones get out today.
- Infestation call-outs logged as urgent tickets
- One tap turns a ticket into a job or a quote
- Drop onto the board with double-booking checks
Every treatment and bait point on record
Keep each site's full history — what was treated, where the bait points and units are, the products used and the access notes — building up over every visit. Multi-site customers keep a record per property, so the tech arrives knowing the site and the last visit's findings.
- Per-site treatment history and access notes
- Bait points and units logged against the site
- Multi-site customers with a record per property
Built-ins pest firms lean on
Every programme finished, every cert in date
Try Field 2 Service free for 14 days — set up a treatment programme, load your certs, issue a signed report. No credit card required.
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