Every property, every job, under one account
Reactive repairs, planned inspections and void turnarounds across a whole portfolio — Field 2 Service keeps every property under its landlord or agent, turns tenant issues into jobs, and gives agents a portal to see it all.
✓ No card required · ✓ Invoiced by bank transfer
Sound like your week?
Maintenance runs on other people's properties — you're only as good as the access notes, the history and the invoice that goes to the right account.
Which flat, which key safe?
An agent sends you to a property you've never seen and the access note is buried in an email thread. Turn up without the key-safe code and it's a wasted trip.
Tenant issues get lost
Reported faults come in by phone, text and email from tenants, agents and landlords at once. Without one queue, something always slips between the cracks.
Invoices to the wrong account
Twenty jobs across a dozen properties, and at month-end you're working out which landlord owes what — and one property's work never gets billed at all.
Every landlord and agent's whole portfolio, in one account
Keep each landlord or letting agent as one customer with every property under them — each site with its own address, access notes, key-safe code and tenant contacts. The engineer pulls up the property on their phone and knows the code, the parking and the boiler location before they arrive.
- Multi-site customers with per-property addresses
- Access notes, key-safe codes and contacts per site
- Full job history for every property in the account
Every reported fault in one queue, turned into a job
Tenant and agent reports land in the tickets pipeline — a leak, a broken lock, no heating — flagged urgent when they need to jump the queue. Convert a ticket to a job or a quote in a tap, against the right property, so nothing reported ever falls between the cracks.
- Tickets pipeline from new to resolved
- Urgent-priority alerts on the jobs that can't wait
- One tap turns a ticket into a job or quote
Inspections and safety checks that book themselves
Put every property's planned work on a recurring schedule — periodic inspections, gutter clears, communal-area checks, void turnarounds — and the jobs generate themselves onto the board. Service contracts keep the managed portfolios on plan, so planned maintenance never slips behind the reactive.
- Recurring jobs and service/maintenance contracts
- Periodic inspections booked automatically
- Job checklists for each inspection type
Give agents a portal instead of your voicemail
Agents get a portal to view every property's jobs, accept quotes and pay — and the public booking page collects up to three preferred dates and times for the office to approve against the real schedule. Fewer calls, and a clear trail of what was requested and agreed.
- Customer portal — view jobs, accept quotes, pay
- Booking requests with preferred times
- A clear record of what the agent approved
Bill the right property, chase the whole account
Raise a VAT-smart invoice against the property the work was done on, with a card-payment link, and see everything owed across the whole account in one aged-debtors view. Automatic overdue reminders chase the slow-paying agents, and account credit handles overpayments cleanly.
- VAT-smart invoices per property with card links
- Aged-debtors view across the whole account
- Automatic overdue reminders and account credit
Built-ins maintenance firms lean on
One account per agent, nothing slips
Try Field 2 Service free for 14 days — load a portfolio, log a tenant issue, book an inspection, bill the right account. No credit card required.
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