Installs, annual maintenance and every fault call
Quote the install with a deposit, put the annual maintenance on a recurring contract, and take fault calls as tickets — with a full record of every system and only certified engineers on site.
✓ No card required · ✓ Invoiced by bank transfer
Know the drill?
Alarms mean installs, standing maintenance and fault calls to keep sites covered — three streams a spreadsheet drops.
Maintenance that lapses
An annual service in a spreadsheet slips and the insurer's cover with it. Recurring contracts book the next visit and remind you before it's due.
Fault calls in the ether
A false-alarm or dead-zone call comes in and gets lost between engineers. Logged as a ticket, it's tracked from raised to resolved.
'What's fitted at this site?'
Turn up to a fault with no idea of the panel, zones or sensors installed. Every site carries its own system record.
Quote the system, take a deposit
Build install quotes from your price book — panel, sensors, cameras, cabling, labour — with VAT per line. The customer accepts online, pays a deposit to book the install, and the quote tracks its own opens and expiry so it doesn't go stale.
- Price book for panels, sensors and labour
- Online acceptance with open and expiry tracking
- Deposits to secure the install
Annual maintenance that books itself
Put every maintenance agreement on a recurring schedule — annual services, battery checks, camera cleans. The next visit generates itself against the site, lands on a qualified engineer, and the customer gets an 'on my way' text when they set off.
- Recurring jobs & service/maintenance contracts
- Visits generated automatically per site
- 'On my way' texts when the engineer sets off
Every panel, zone and sensor on record
Register the installed system against the site — panel, zones, sensors, cameras, serials and warranty — with a service history that builds on every visit. The engineer arrives knowing exactly what's fitted and what's been done before.
- Asset register per site, with serials and warranty
- Full service history built up over every visit
- Multi-site clients kept under one record
Faults tracked from raised to resolved
Log a fault as a ticket — false alarms, dead zones, tamper faults — with urgent ones flagged red, then convert it to a job in a click. When you dispatch, the guard blocks any engineer without the certificate the work needs.
- Fault tickets from new to resolved
- Urgent faults flagged with red alerts
- Dispatch guard on jobs that need a ticket
Card-link invoices, chased automatically
Invoice the install or service with a Stripe or PayPal card link and the deposit netted off. Automatic reminders chase overdue accounts, the aged-debtors view shows who's late, and clients can view and settle through the portal.
- Card-payment links with the deposit deducted
- Automatic overdue reminders + aged-debtors view
- Customer portal to view and pay
Built-ins alarm firms lean on
Installed, maintained and covered
Try Field 2 Service free for 14 days — quote an install, set a maintenance contract, log a fault. No credit card required.
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