Bookings in, signal sorted
Aerial fits, dish installs, communal systems and no-signal call-outs — Field 2 Service takes preferred-time requests for office approval (Professional and up), gets the van to the right roof, and takes card before you're back down the ladder (Essentials and up; connect your own Stripe or PayPal).
✓ No card required · ✓ Invoiced by bank transfer
Sound like your day?
Aerial and satellite work is quick call-outs, roofs to get onto, and payment you shouldn't have to chase.
Phone tag over a two-hour slot
Half your morning goes on 'can you do Tuesday?' calls. Meanwhile the customer who'd have sent a request online at 11pm has already rung the next firm on the list.
'The telly's just gone'
No signal, pixelating, one channel missing — you're diagnosing blind until you're up the ladder, and there's no record of what the last visit to that roof actually found.
Down the ladder, still not paid
You've realigned the dish and left, then chase the payment for a week. Every unpaid call-out is money working against you.
Let customers request preferred times, day or night
The booking page collects up to three preferred dates and times, then sends the request to your Hub for office approval. Your team confirms against the real diary before the job reaches the calendar and dispatch board.
- Up to three preferred dates and times
- Office approval against the real diary
- Confirmed jobs reach the calendar and board
Every call-out on today's board
Drag each call-out to whoever's nearest and free (Professional and up), with double-booking checks so you never promise two roofs at once. When the installer sets off, the customer gets an 'on my way' text (Essentials and up, via your own Twilio account), and the field view gives them the address, the access notes and what's being done.
- Drag-and-drop board with double-booking checks
- 'On my way' texts when the installer heads out
- Field view on any phone — address, access notes, job
What went in, where, and how to get on the roof
Log each install on the asset register (Essentials and up) — aerial, dish, amplifier, make and model — against the exact property, with access notes for the awkward roofs (scaffold needed, loft hatch, tricky gable). Come back to a fault already knowing the setup and how you got up there last time.
- Asset record per install: aerial, dish, amp, make, model
- Per-property access notes for the awkward roofs
- Multi-site customers — every property on record
No-signal calls logged, tracked and closed
Take the 'my telly's gone' calls into the tickets pipeline (Essentials and up) so nothing's lost in a notebook. Flag the urgent ones, track each from new to resolved, and convert a ticket straight into a job when it's more than a quick realign.
- Fault call-outs logged as tickets, urgent ones flagged
- Tracked from new to resolved, nothing lost
- Convert a ticket into a job in one click
Take the money before you pack the van
Send the invoice with a card-payment link (Essentials and up; connect your own Stripe or PayPal) and the customer pays there and then — no chasing a call-out you finished an hour ago. Bigger jobs like communal systems can be quoted and accepted online first, with VAT handled cleanly and reminders chasing the slow payers.
- Card links via Stripe or PayPal on every invoice
- Quotes for bigger jobs, accepted online
- VAT-smart totals and automatic overdue reminders
Built-ins aerial installers lean on
Fewer phone calls, faster payments
Try Field 2 Service free for 14 days — take a booking, run the call-out, get paid on site. No credit card required.
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